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Frequently Asked Questions (FAQ)

 

Q. How long from ordering does it take for my portrait to arrive?

A. We update our order fulfillment time (in the header of our website) daily based on our current workload. For more information, please click here.

Q. My closing got moved up - can we rush the order?

A. It may be possible for us to prioritize certain orders. For rush inquiries, please call Andrew at 720-607-2175.

Q. Where are you located?

A. We don't have a physical store presence. To keep costs low, all of our artists work from a home-based studio and we sell through our website.

Q. Can you bring some samples into my real estate office? I think our other agents would love them!

A. If you live in Colorado, yes, we'd love to present and bring some of our art to your office. If you live outside of Colorado, you can find tons of samples of our work on our Instagram.

Q. We'd like to purchase a portrait but we want something significantly larger (30" x 40"), can you do this?

A. We're happy to take custom orders. Please contact Andrew at 720-607-2175 to discuss your specific project.

Q. I purchased a portrait for my client but now the deal has fallen through. Can I get a refund?

A. We offer our real estate agent clients a 100% closing protection guarantee to ensure they feel comfortable ordering from us. In the event that you've ordered a portrait and the deal falls through, we will buy back the portrait in the form of a credit towards the purchase of a future Bespoke Gifts portrait.

Q. What all is included in the price?

A. Our portraits all include gift wrapping, delivery, a personalized certificate of authenticity signed by the artist and, in the case of our Pen & Ink and Watercolor portraits, matting and framing.

Q. What types of mats/frames do you have?

A. Please click here to view our framing options.

Q. Are these tax deductible for real estate agents?

A. Yes! Because our portraits include the agents' information on the certificate of authenticity (which we affix to the back of the portrait), our house portraits are technically marketing pieces making them 100% tax deductible.

Q. What does "Bespoke" mean?

A. From the dictionary:

bespoke (bē spok’)
primarily British; adj.
1. made to order and created without use of a pre-existing pattern; the opposite of mass-produced or ready-made goods;
2. custom made to the buyer’s exact specification.