Order Fulfillment Time
Order Fulfillment Time (OFT) is the current time it is taking our artisans to complete orders from the time an order is accepted, to delivery to our customers. OFT is measured in actual days (including Saturdays), not business days. Current OFT is posted on our website and may be updated at any time without notice. Orders must be received before 5pm ET to be counted for that day. Orders received after 5pm ET will be considered "received" the following day.
Orders needed sooner than our current Order Fulfillment Time: see Rush Orders.
Note on Portrait Orders: Orders for portraits of any type are not considered received until the subject photo of the house is received and approved. It is important to always send a high quality, unobstructed photo of the front of the house to ensure accuracy and prompt order fulfillment. If an image is too degraded or the view is partially blocked, we may have to ask for additional photographs to ensure you are receiving the quality item you are paying for.